Take any technology and given enough time people will find ingenious ways to use it. In Russia the use of dashboard cameras (dashcams) has become a key feature of daily life. The footage they’ve captured over there has led to a spate of interesting YouTube videos like this mildly disturbing video of a meteor strike…
Insurers are pretty well-informed that customer experience is the key to running a good business. The problem is that when it comes to asking for investment in customer experience it’s easy for the executive team to turn down because it’s not clear where the return on investment is coming from. Chief Information Officers understand that…
Insurance, like nearly every industry, has its giants. They hold a dominant share of customer spending and at times the smaller broker must despair of their chances against these titans. They can spend more on advertising, more on marketing and reach more potential clients and as their market share rises – they can do this…
We regularly focus on the benefits of technology to the insurance market, this week we want to ask a different question; “could insurance products eventually be modeled on the software as a service and cloud computing models?” Software as a Service The days of buying applications on disk and then installing them and then rebuying…
Electronic Signatures – Time for Insurance Brokers to Put Away their Pens? Insurance brokers looking to cut down on their overhead and make things easier for their customers are going to have to start accepting e-signatures. By allowing your customers to make binding agreements without the need for a physical signature you should be able…
The insurance sector may be a little slow on the uptake of new technology at times but as with all other businesses in the UK there’s been a distinct move to mobile platforms over the last few years. However, as with all technology implementations there’s a risk to the business and it’s possible that these…
We’re real advocates of technology that provides a competitive edge for insurance brokers and whilst we may not always be convinced by every technology; occasionally we find a real winner. Our clever cousins across the Atlantic have been refining the way that the car insurance market operates. RSA spoke to their clients and asked them…
Insurance technology project planning can often lead to developing a range of plans for different technologies at the same time. Then when it comes to implementation there’s a necessary recognition that you only have so much resource to deploy and that some of your plans might need to sit around for a while until you…
